1. Eligibility
You may request a refund when the account has used no more than 100 credits from the relevant purchase or subscription period. Requests should be submitted within 14 days of the initial purchase or renewal. If more than 100 credits have been used, the purchase is normally not refundable unless required by applicable law.
2. How usage is measured
Credit usage is determined by NeverCV’s recorded credit ledger for AI actions and paid workflows. Promotional or complimentary credits do not increase the refundable amount. We may ask for the order email or transaction reference to locate the purchase.
3. Subscriptions
Canceling stops future renewal but does not automatically refund the current billing period. A current-period subscription refund is available only when it meets the eligibility rule above, except where mandatory consumer rights provide otherwise. Pro subscriptions have a monthly fair-use limit that resets each monthly period. Unused subscription usage is not converted to cash, carried forward, or added to a later period.
4. One-time credit packs
Purchased credit-pack credits do not expire while your account and the service remain available. They are separate from the Pro fair-use allowance and can be used if that monthly limit is reached. Refund eligibility for a credit pack is still determined by the 100-credit usage limit and 14-day request window above.
5. Requesting a refund
Purchases made in the iOS app are processed by Apple. Request an App Store refund through Apple’s Report a Problem service; Apple determines eligibility and returns approved refunds to the original Apple payment method. For purchases made directly on the NeverCV website, email doratheayue.wang@gmail.com with your account email, purchase date, and reason for the request. An approved web refund will be returned through the web payment provider to the original payment method.
6. Processing and legal rights
We aim to review requests promptly. Bank processing time may vary after approval. This policy does not limit non-waivable consumer rights, including rights relating to faulty, misdescribed, or unavailable digital services.